Frequently Asked Questions
Below are some frequently asked questions. If you can’t find the answer you’re looking for please contact us and will respond as soon as possible.
How do Coaching Plans work?
Coaching Plans give players access to our group coaching programme in one affordable monthly fee. To join a coaching session(s) on our coaching programme you will need to have an active Coaching Plan.
When you start your tennis journey you'll join us as a Coaching Plan subscriber. A Coaching Plan gives you access to our weekly group coaching programme that runs for 47 weeks per year. You'll be able to access our holiday camp programmes and competitions and you can book and pay online via our website.
After you've been with us for 6-months, you'll automatically be upgraded to Coaching Plan+. A plus plan gives you free access to our Junior Holiday Camps and Adult Grand Slam Events. You'll continue to benefit from this free access for as long as you remain an active Coaching Plan+ subscriber.
How do know when I have been upgraded to Coaching Plan+?
We'll let you know as soon as you have been automatically upgraded to Coaching Plan+ via email. As soon as you have received confirmation from us you'll be able to book camps and competitions for free online. When booking online all you need to do is select that you are a member and the discount of 100% will be automatically applied!
I'm rejoining and used to hold a Coaching Plan+ subscription, do I get automatically upgraded?
No, sorry! If you are rejoining you'll need to start off on our Coaching Plan subscription. After 6-months you'll be automatically upgraded to Coaching Plan+.
I'm currently a Coaching Plan+ subscriber and looking to join an additional player, do they get Coaching Plan+ too?
Afraid not. Each player has their own unique subscription and the additional player would need to join as a Coaching Plan subscriber and they'll be automatically upgraded after 6-months.
If you are booking camps or competitions for more than one player with different subscriptions, all you need to do is select whether they are a member or non-member. If they are a member (Coaching Plan+) they'll get the 100% discount applied, if not (Coaching Plan) then they will be a non-member and have to pay for the event.
Do I have to sign up for a minimum term?
No! We are so confident that players will find our coaching enjoyable, affordable and convenient that we offer our Coaching Plans with no fixed term contract. If in the unlikely event that you would like to cancel your plan, all you have to do is contact us giving us four weeks written notice to cancel.
If you are a Coaching Plan+ subscriber and decide to cancel, you will lose your free access benefits. If you rejoin at a later date you'll join as a Coaching Plan subscriber and will have to wait for 6-months to unlock Coaching Plan+
Is there a joining fee?
There is no one-off fee to join our coaching programmes. We are so confident that players will find our plans both affordable and convenient that we offer them up without a joining fee!
How many times per week should I play?
We encourage players to play at least twice per week to benefit from our coaching. Whether that be attending one coaching session and having a hit with a friend, or attending two coaching sessions per week.
It only costs an extra £20 per month to join a second session per week - we offer this discount as it really helps accelerate and develop your game. Andy Murray didn't turn pro training once per week!
When registering online you'll have the option to select two sessions to attend.
Does the programme run during the school holidays?
Yes! Coaching sessions run throughout the year, including during school holidays for 47 weeks of the year. The programme breaks for Bank Holidays, Easter (one-week), Summer (two-weeks during the last week of summer holidays and the first week of the new school term) and during the Christmas break (two weeks).
This helps provide a consistent approach to ensure all players continue to learn and progress on the programme throughout the year.
The majority of adult coaching sessions continue to run throughout the year. There are some cases where morning or lunchtime coaching sessions may be rescheduled if they conflict with junior holiday camps.
What happens if it rains?
In rain or bad weather, the coach will always be at the coaching venue unless it is dangerous for them to travel there such as in heavy snow. During inclement weather conditions, indoor tennis based activities/quizzes will be provided if the venue has facilities (such as a clubhouse). Where there is no indoor facility and the venue is too dangerous to deliver and play tennis the coach will inform all players no later than 30 minutes before the start of each session of the cancellation. The coach will reschedule sessions or ask you to attend another session on the coaching programme to recoup the lost session.
Is there a pay and play option available?
Sorry, we don't offer a pay as you play option for our junior programme. Players can join the programme by subscribing to a Coaching Plan. This helps us keep our administration costs down which keeps the costs to players at an affordable level.
We also strongly believe that regular attendance on the programme helps maintain the session suitability for the players alongside supporting players improve with groups of players of similar tennis standards.
What is a LTA Tennis Membership?
All players signing up for a Coaching Plan will be eligable to apply for a free LTA Lite Tennis Membership, run by our governing body, the Lawn Tennis Association.
You will need a British Tennis Number to enter LTA sanctioned tournaments and competitions. You will then be able to view the matches that you have played online. You will be notified of a change in your rating or ranking and will also receive monthly updates from The LTA.
If you are interested in Wimbledon Tickets you will need to hold a British Tennis Membership, we recommend you sign up immediately as the cut off date is much earlier then the actually championships in the summer. Once you have signed up, make sure you OPT in to be eligible for tickets each year.
For more information and to sign up please click here
Is the equipment provided, and do I need my own racket?
All equipment is provided during our coaching sessions. In time we would recommend owning your own racket which your coach will be able to advise you on the best choice for you u at a discounted rate. You can always visit our online shop here if you like to purchase a racket sooner! www.theracketfactory.com
If you have any other questions that are not detailed above, please contact us on 0800 888 6030 or email [email protected]